Cloudpack is a provider of fully-managed services for Amazon Web Services (AWS) products, including Amazon EC2, RDS, and S3, from system design and implementation to operation and support. Cloudpack turned to Cacoo when they needed an inexpensive and reliable solution for managing projects.
Cloudpack needed a budget-friendly tool that their entire company could use. Version control was out of hand, and limitations on sharing critical information with clients were hurting them from a client services standpoint. Cacoo provided a low-cost solution for tracking and sharing diagrams that lead to better customer service.
When cloudpack was first getting starting, they were using a variety of tools for sharing information internally and with clients, but they had no suitable software for sharing diagrams.
They faced the option of wrestling through PowerPoint, which made it incredibly difficult to create and share relevant images or hunting down expensive licenses to Adobe Illustrator, whose cost kept the company wary of adding new users.
With two inadequate options being used inconsistently across the company, version management became a nightmare.