DMM runs a multi-million dollar e-commerce site that offers games, e-books, computer software, and other digital content through on demand, mail order, rental, and PPV. They also provide web marketing system development and network infrastructure services. Cacoo helps keep their projects and team members connected across cities.
DMM needed a tool that could handle the volume of files they were creating while still being easy to learn and use for employees. Their staff was far apart, and projects were developing a lag time due to physical limitations to collaboration. Cacoo provided an easy-to-use solution that connected team members across cities.
DMM’s dependence on major desktop applications to create things like flow charts, sequence diagrams, and system configuration diagrams was causing problems. As the number of people involved in each project grew, they began having issues with the applications that handled local files.
They regularly experienced difficulties sharing and updating documents. The process was time-consuming and often led to individual elements getting lost in the process.
They were also sharing a lot of their information using paper-based documents which meant that when staff members from other locations needed to be looped in, a lag necessarily developed in their work.